Customer Insights

By utilizing NBG’s digital innovation and advantage, you can access a tried and tested technology, as well as a sound service for the automation of the data transfer process, for the customers who hold accounts with NBG, by using their Internet Banking sign in details.

Specifically, you can:

Adjust the service to your needs
Interconnect your system easily
Manage your transactions online

In brief:

Flexibility

Digital development

Cost decrease

I want to get in touch

Create a new digital path for transferring your business customers’ data.

Flexibility

This innovative service allows you to adapt your choices pursuant to your business needs.

Digital development

Provide your customers with new solutions by simply activating the service and interconnecting it with your company’s system.

Cost decrease

You can access functionalities and automated services that enable you to manage your transactions and communications.

You can get direct access to your customers’ data, subject to their consent

With Customer Insights, you can access your customers’ data, subject to their consent, and then leverage your insights for the benefit of your business.

Do you have any questions?

How can I use the Customer Insights service?

If you have a business site or mobile app, you can integrate Customer Insights and provide your customers with the option to access it. The technical specifications of Customer Insights are available for your IT team through the NBG Developers portal.

What information can my customers pass on to my business?

Through Customer Insights, your customers can transfer details that they hold with NBG, such as identification data or bank details (Account or Card Number), providing their consent. Your customers must have access codes to NBG's Internet Banking to use Customer Insights.

Is the service provided only to customers of my business who are individuals?

No, the service can also be used by legal entities. In any case, access codes to NBG's Internet Banking are required for signing in to Customer Insights, providing the appropriate authorizations for the transfer of the data by the legal entity.

How can I activate Customer Insights?

The service is activated in collaboration with a specialised member of NBG staff. For more information, you can contact your Corporate Transaction Banking advisor, or e-mail a request to [email protected]. To activate the service you need to sign the digital solutions agreement and get access to the technical specifications of the service on the NBG developers portal.

How much does the service cost?

The cost of the service is borne exclusively by your business and is calculated on the basis of the number of customer data transfers estimated for your business. For more information, you can contact your Corporate Transaction Banking advisor.

Will my customers have to bear any of the cost for using Customer Insights?

No, your customers don't bear any of the cost for using Customer Insights.

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We have created an integrated digital platform for our individual and business customers, which is currently being used by around 2.3 million customers and can support more than 8 thousand users, 60 thousand calls and 3 thousand money transactions per minute on days with heavy workloads. This is the largest volume of transactions serviced in the Greek banking market.

Stratos Molyviatis

Group Chief Operating Officer at National Bank of Greece

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The digital transformation of businesses is not a luxury, but an actual need and it does not concern just a few companies or sectors, but every company and every sector. NBG’s comprehensive and integrated Digital Proposal for its business customers is here to provide easy-to-use solutions and tools, thus responding to the needs of every Greek enterprise.

Vasilis Karamouzis

General Manager of Corporate and Investment Banking

Do you need more information?

If you need more information, you can contact your business advisor or your specialized corporate transaction banking executive, visit an NBG branch or call us at 210 4848484.