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Internet & Mobile Banking - F.A.Q.s
Find the answers you need about Digital Banking.
You can sign up to the Digital Banking services easily and quickly from your mobile or your desktop. Of course, you can also visit an NBG branch to submit your application (by appointment only).
You can reset your Username through the Digital Banking service, by selecting “Forgot Username” and by entering the details of your activated debit card. Alternatively, you can visit an NBG branch.
You can reset your password through the Digital Banking service, by selecting “Forgot password” (after you enter your Username). Alternatively, you can call at +30 210 4848484 (automated service).
To change your password, you select SETTINGS - SECURITY SETTINGS - PASSWORD SETTINGS - MANAGE PASSWORD.
If you have been locked out of your Digital Banking, you must first enter your Username. After that, the relevant notification with the available options you have to unlock your phone will come up on your screen:
- via e-mail (provided that you have already activated the service)
- by authenticating your personal details
- by calling at +30 210 4848484 (automated service)
If you have already signed up to the Digital Banking services, you can activate the OTP service for a mobile phone through the Internet Banking service, by selecting “SETTINGS->SECURITY SETTINGS->MANAGE OTP”. Of course, you can also visit an NBG branch.
In the event of 4 failed attempts to enter the one-time password, you will no longer be able to use the OTP service.
However, if there are no previous failed attempts, you can call us every day from 08:00-22:00 at +30 210 48 48 48 4.
However, if there are no previous failed attempts, you can call us every day from 08:00-22:00 at +30 210 48 48 48 4.
You can update your details through Digital Banking, by uploading the relevant documents. You can also change them or update them via gov.gr and the KYC service, without needing to upload any documents.
You can cancel payments and transfers via the Digital Banking service, within the stipulated time limits. You can cancel payments (for the transactions where this option is available) from the section “Recent Transactions” or from the “Calendar of Transactions”. To cancel money transfers, you must perform the same procedure, in the transactions section of the account that was debited.
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