Complaint Form

Client Conduct Sector is competent for the central complaints handling at National Bank. Detailed information regarding the function of this sector is available at the Bank’s website.

All issues will be investigated in cooperation with the competent Business Units of the Bank. After the completion of the investigation a final response will be provided, as soon as possible, within the time limits set by the provisions of the legislative and regulatory framework in force.

In case the response of the Bank is not satisfactory, you may address yourself to alternative dispute resolution mechanisms, such as the Hellenic Financial Ombudsman, while you still have the possibility to seize the competent Regulatory Authority.

National Bank, as Controller, will process the personal data that come to its knowledge in the context and for the purpose of settling and managing the comment, suggestion or complaint, pursuant to the provisions of the General Regulation of Personal Data 2016/679 (GDPR) and the regulatory framework governing its implementation. For detailed  information regarding  the protection of your personal data, please examine NBG΄s Privacy Policy, available at  the Bank's branches and on its website.