• PIN management for debit, credit and prepaid cards via Digital Banking. Specifically:
  • Issue a new 15-digit code to form the card's PIN
  • Get your PIN Locations and receive a PIN reminder
  • Unblock your PIN

• Digital Banking Password Management 
  • Reissue codes
  • Unlock your password.
  • Change your Username 
  • If you’ve locked the OTP, call +30 210 48 48 484  

• Dispute POS and ePOS transactions for debit, credit, prepaid cards 

• Various requests such as:
  • Tracking the progress of money transfers
  • Go For More program operation issues
  • Reversing entries of charges/interest/card payments
  • Investigating ATM/APS transactions

If you haven't acquired Digital Banking credentials here 's how to do it in just a few steps.

Alternatively, for the tasks listed above, you can call the Contact Center at +30 210 48 48 484.

 
In the new Digital Age, you can:

• Digitally sign and exchange the required supporting documents when completing banking operations at our branches.
• Schedule your appointment at one of our branches, when necessary, via nbg.gr and Digital Banking.
• Use the e-signature through Digital Banking.
• Update your details online, through Digital Banking and the eGov-KYC service.