- PIN management for debit, credit and prepaid cards. Specifically:
- Issue a new 15-digit code to form the card's PIN
- Get your PIN Locations and PIN reminder
- Unlock PIN
- Digital Banking Password Management. Specifically:
- Reissue codes
- Unlock your password.
- Change your Username
- Unlock OTP*
- Dispute POS and ePOS transactions for debit, credit, prepaid cards
- Various requests* such as:
- Tracking the progress of money transfers
- Go For More program operation issues
- Reversing entries of charges/interest/card payments
- Investigating ATM/APS transactions
- Standing order to organizations. Specifically:
- Place a new standing order
- Recall an existing standing order
- Change an existing standing order and request refund*
- Get statements of account & card activity. Specifically:
- Statement of deposit account activity
- Statement of credit, debit or prepaid card activity
*Available exclusively through our Contact Center at +30 210 48 48 484
If you haven't acquired Digital Banking credentials here is how to do it in just a few steps.
Alternatively, for the tasks listed above, you can call the Contact Center at +30 210 48 48 484.
In the new Digital Age, you can:
- Digitally sign and exchange the required supporting documents when completing banking operations at our branches.
- Schedule your appointment at one of our branches, when necessary, via nbg.gr and Digital Banking.
- Use the e-signature through Digital Banking.
- Update your details online, through Digital Banking and the eGov-KYC service.
