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Cards - FAQs
Find the answers you need about your cards.
For a debit / credit / prepaid card: You can receive information about the documents you have to procure in order for us to validate your details (home address, contact details, etc.) by reading the information document “Have you introduced yourself? If not..., do it now”. Additional documents may be required, depending on your financial/trading profile.
For the Agrocarta Debit Mastercard: If you are a Basic Financial Support for agricultural activities through OPEKEPE / the Ministry of Rural Development and Food, you must visit an NBG branch to activate the “Financial Support for Farmers” account and submit an application for an overdraft facility.
If your application is approved, you can also request the issuance of the Agrocarta. You can receive information for the required documentation from your NBG branch.
For a debit / credit / prepaid card: You can apply through the Digital Banking service for debit / credit and prepaid cards. If you are not an Digital Banking user, you can always visit one of NBG’s branches.
For the Agrocarta Debit Mastercard: Your overdraft facility application must be approved first. If approved, you can visit an NBG branch to submit an application for the issuance of the card.
You can activate your card when you make your first transaction at an NBG ATM, by selecting "Card Activation" from the menu. Watch the educational videos for receiving the card’s PIN and for card activation.
You can submit your application by calling at +30 210 48 48 48 4 (every working day from 8:00-16:00) or at any of NGB’s Branches.
In order to start earning rewards, you have to enroll with the Go For More program first: 1) through the mobile app, 2) through the Internet Banking service, 3) through our call center (+30 210 48 48 48 or 4) through our branch network. Find the information you need here
You can report the loss of your card:
1) online, through the Digital Banking service,
2) by calling at +30 210 48 48 48 4 (24/7),
3) through our branch network.
If you remember your PIN, you can unlock it through the Digital Banking service.
- Through Internet Banking, select your card and then “Pin management” - “Unlock PIN”
- From Mobile Banking, select the “Management” - “Security” - “Unlock PIN” tabs.
Alternatively, you can call us at +30 210 48 48 484.
You can ask for your card’s PIN to be re-issued through the Internet Banking service, by selecting your card and then “PIN management” - “Issue new smart PIN”.
Alternatively, you can call us at +30 210 48 48 484 or visit a Branch (appointment needed).
You can “freeze” your card through the Digital Banking service. Simply select your card and click on the “Freeze” tab.
For debit / prepaid cards: You can change your limits for purchases of your card, through the Digital Banking service, by selecting your card and the “Limit management” section. Alternatively, you can also visit an NBG branch.
For credit cards: You can submit an application to increase your credit limit by calling at 2104848484 or by visiting an NBG Branch.
The card that you have in your possession is valid until the last day of the expiration month. Within the expiration month, we will assess whether to renew your cards or not, pursuant to the lending criteria set by the bank, so as for you to receive your new card before the old one expires.
For more clarifications, you can call us at+30 210 4848484.
You can call us at +30 210 48 48 48 4 to provide you with guidance.
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