Through the personalized settlement programs that our Bank offers. In case you meet the needed criteria, you are provided with the opportunity to settle on a new installment, which will be fitted to your current financial profile.

For the settlement of your overdue debt, you can:

• Visit one of our 8 branches, that are staffed with specialized professionals, who will cater to your needs. Alternatively, you can always visit any branch that is of best service to you.
• Contact our Overdue Debts Department at 210 4859000, Monday to Friday, 09:00 – 17:00.
• Fill in the following Debt Settlement Application Form.

For the submission and evaluation of your request, you can reach out to one of the aforementioned contact alternatives.
For further details about the loan rate and expenses, click here. 

Documentation for Consumer and Mortgage Debt Settlement

• Valid ID card or passport 
• Ε1 – Income Tax Return and Tax Clearance Certificates for the last two financial years 
• Most recent certificate of monthly salary (or recent evidence of pension payment) in the event of a recent reduction in income
• Last financial year’s ENFIA Clearance (or E9 Property Declaration Form, in the event your property status has changed after the issuance of the latest ENFIA Clearance)

 

Documentation for the settlement of debts of SMEs or borrowers whose income derive from business activity

• Valid ID card or passport
• Ε1 – Income Tax Return Forms for the last three financial years
• Income Tax Clearance Certificate for the last financial year
• Last financial year’s ENFIA Clearance (or E9 Property Declaration Form, in the event your property status has changed after the issuance of the latest ENFIA Clearance)

 

For firms that keep single entry books:

• Ε3 tax forms for the last 3 years
• Available periodic VAT returns (Φ2) of the current year and corresponding periodic VAT returns of the previous year

 

For firms that keep double entry books:

• Balance sheets for the last three years plus annexes
• Post closing trial balance of secondary accounts for the previous financial year signed by an accountant
• Trial balance of secondary accounts for the last month and the respective period of the previous year, signed by an accountant

For your request’s evaluation, you can contact our Bank through the following options:

• Visit one of our 8 branches that are staffed with specialized professionals who will cater to your needs.
• Contact our Overdue Debts Department at 210 4859000, Monday to Friday, 09:00 – 17:00.
• Fill in the following Debt Settlement Application Form via nbg.gr

You can be further informed regarding the Process of Delays Resolution according to law 4224/2013, as amended and in force in the current Code of Conduct.