Epsilon Pay

As part of our strategic collaboration with EPSILON NET for the joint design, development and distribution of products and services aimed at enhancing and supporting entrepreneurship in Greece, we developed Epsilon Pay, the first set of services for businesses.

This collaboration includes the gradual development of integrated products and services, in the field of Embedded Banking, through the direct interconnection of EPSILON NET IT systems (ERP, commercial accounting software) with our bank's systems, building on our advanced Open Banking platform of National Bank of Greece.

Via Epsilon Pay, you use:

the integrated management of collections service
accompanying tools like Banking Aggregator and Epsilon Pay BI
the bill payment service

directly to your Epsilon system (Pylon, Galaxy, Smart).

Specifically, the service enables you to:

Optimize your operation costs and management time for collections and bill payments

Enhance sales of your business by responding promptly to payments by customers

Develop a merchant policy for each customer offering flexible payment packages

Upgrade your customers' experience every time they carry out a payment.

In brief:

Collections management

Real-time information

Instant payment of dues

Integrated management of collections registration requirements

I want to get in touch

Epsilon Pay, a new digital world for you!

With a view to providing you an integrated experience of your collections automation experience, bill payments using payment codes and accompanying tools in partnership with EPSILON NET.

Immediacy

You can receive each payment instantly and manage the reconciliation of collections through your own system, in real time.

Flexibility

You have full flexibility in the exchange of data, while your system is informed real time for each customer payment.

Innovation

When using the innovative Epsilon Pay digital set of services, you enjoy more benefits, such as the option to perform accounting entries.

Bill payments service

Sign up instantly and easily
Get started by activating your Epsilon Pay subscription through Epsilon Net My Account, simply by using your Internet Banking credentials.
Pay your dues directly through the EPSILON NET system
By activating the service, you can make payments to all the available Organizations by debiting your NBG accounts directly through your Epsilon Net system. The service enables you to search by category or name of Organization, directly enter the payment code and carry out instant payment using an OTP code.
Retrieve transactions already entered
You can take advantage of existing bill payment entries already recorded in your system (Pylon, Galaxy) and execute them through the service by simply entering the OTP code.
Detailed info
Every transaction carried out through the service can be searched and viewed, providing you with immediate information and history of your expenses per Organization.
Automated accounting update
For every bill payment you make using a payment code, the service provides automated updates of your Epsilon Net system, with the transactions and commissions as well as instant reconciliation of account activity.

Integrated management of collections service

Integrated management of your collections
You get instant payment codes for every invoice and record of your company's customers, real time information for every payment from a customer and updates of your company's system. Save time and reduce costs with the option to manage collections of invoices and accounting entries.
Flexible provision of payment codes
By activating the service directly in your Epsilon system (Pylon, Galaxy, Smart), each invoice and customer record is automatically attributed a unique payment code identifying each of your customer payments and facilitating the commercial and accounting reconciliation of collections directly in your system.
Real time information on each payment
Once your customer perform a payment using a payment code via the service, whether through NBG or another bank in Greece, your system is updated in real time, thus facilitating the monitoring and reconciliation of collections.
Immediate credit of collections to your account
Payments made through third banks are credited to your business account held with NBG on the same day or by the next morning. Payments made through NBG are immediately available in your business account.
Customer information about the payment code
You can send a payment notification to your customers including the payment code for their information. The payment code is also displayed in the form of a barcode/QR to be used on devices that support it.

Integrated management of collections service Registration Requirements

You should already be running an Epsilon ERP system

Since you run an ERP Epsilon Pylon, Smart ή Galaxy, you will need to activate the relevant subscription to Epsilon Net subscription platform.

The company's details with NBG must be complete, correct and up to date.

Depending on the type of your business:

Α.Legal Entities

The company's full details
Valid legal opinion on the legalization of the company's representatives
Registered Declaration of the Beneficial Owner (if required)
Updated Financial and Transaction Profile, based on you recent economic data

Β.Sole proprietorships

The customer's full details
Duly verified copy of a document indicating your ID data, such as your ID card or passport
Duly verified copy of a document indicating your TIN/foreign TIN/country of tax residence
Duly verified copy of a document indicating your home address and phone number where we can reach you
Document evidencing your occupation and your work address
Updated Financial and Transaction Profile, based on your recent economic data

Keeping your company details up to date:

Check if your details are up to date via NBG Internet Banking. Go to Setting > View Profile > User Details. Choose what you need to update:
- You company's online legalization
- Your company's transaction profile
- Indicate Beneficial Owner

Visit one of our Branches.

You should have NBG Internet Banking log-in credentials

Confirm that you have access codes to NBG Internet Banking and business user classification A1, B1, C1 for registration. Check your business user classification via NBG's Internet Banking > Settings. If you don't have Internet Banking access codes, you 'll need to visit one of our branches.

If you're not an NBG customer, you can register online (see how here). Alternatively, visit any NBG branch.

Bill payments service

Do you have any questions?

How do I make a bill payment with a payment code?

Directly through Epsilon Net, instantly and easily, you can execute a bill payment transaction by following these steps:

Select the Organization you want to pay. You can search from the list available and apply multiple search criteria
Alternatively, you can use the RF code, which automatically identifies the Organization you want to pay
Fill in or extract the payment details (code, amount, other information) from entries already in Epsilon Net
Select your business billing account at NBG
You're informed about the commission on your transaction and the you complete the payment by entering an OTP code, just like you do when executing a transaction in NBG's Internet Banking

Are there any Organizations that I cannot pay?

The bill payment service using a payment code allows you to pay dues to any Organization participating in the interbank system, just like when you carry out a transaction through NBG's Internet Banking.

Will there be any charge for my company?

You can find out about the detailed payment charges per Organization by clicking here.

Integrated management of collections service

Do you have any questions?

Can I generate payment codes for every invoice or customer record? Is there a charge for this?

Through the service and directly in your Epsilon system, you can generate for each invoice and customer record the payment code you want, depending on your business agreement. The production of payment codes is provided through the service, free of charge.

What is the payment process for my customers? Do they have many options?

In order to process a payment to your company, you clients are able via their bank, to:

Use the payment code displayed on their invoice, following three simple steps:

1. Select "Bill Payments" via the internet or mobile banking app of their bank
2. Enter the payment code for the Epsilon Pay organization and
3. Enter the payment amount

Use the barcode / QR displayed on their invoice, by selecting "Bill Payments" on the mobile app of their bank and scanning it to pay
Tap on the payment notification link and choose to pay through the internet banking app of their bank, with the payment details auto-filled
If your customer wishes to pay at a branch, they may be charged with the applicable rates of their bank

Can I get immediate information for every collection?

Every time your customers pay through the service, your company receives real-time information.

How can I sign up for the Epsilon Pay?

You can initiate your registration by activating an Epsilon Pay subscription through Epsilon Net My Account and using your login credentials for NBG 's Internet Banking in order to complete the registration.

To register with NBG, you should follow these steps:

Login to NBG's Internet Banking using your credentials
Select the collection account and accept the terms of use for the Epsilon Pay service
Complete your registration by inserting the OTP code

Before you sign up, please read the registration requirements.

Can I opt for different pricing plans?

Via the service, we offer you a full range of service packages to best meet your needs. Depending on the package you choose, you 'll be able to generate payment codes and receive a specific number of receipts on an annual basis. Alternatively, you can choose to be charged separately per transaction.