Our goal at the National Bank of Greece is to always operate in accordance with the principles and values the NBG Group Code of Ethics, the applicable legislation, as well as our internal policies and procedures. We actively safeguard confidentiality and privacy, so you can contact us to report any behavior that is inconsistent with this commitment to you. It is emphasized that this possibility is available to anyone who wishes to submit a report, regardless of whether they belong to the Bank's personnel or not.
Have they come to your attention acts or actions of the Bank’s executives that raise suspicions of illegal actions that are inconsistent with the NBG Group Code of Ethics, the applicable legislation and the Bank and Group’s policies and procedures? Have you observed behaviors incompatible with international practice and legal provisions? For example, acts related to theft, bribery, falsification of documents, fraud, corruption, conflict of interest, market abuse, money laundering and terrorism financing, embezzlement of company assets, breach of environmental legislation, non-compliance with the Code of Ethics and the rest of the Bank and Group’s policies and procedures, or any other action that could inflict damage to the reputation of NBG and its Group.
Actively assist the Bank and the Group in ensuring their commitment to zero tolerance for behaviors that may be related to illegal/unethical behavior by reporting to us the information that has come to your attention. We would appreciate the accuracy and completeness of the information included in your report.
Ways to submit a report
You can submit your report, eponymously or anonymously, in the following ways:
- through the dedicated specific platform here.
or
- by calling the dedicated hotline 2104848414, which is available 24 hours per day, 365 days per year;
or
- By mail at the address:
NATIONAL BANK OF GREECE S.A.,
Whistleblowing Office –Group Corporate Governance Division
93 Aiolou Str., Athens 105 51
or
- through a personal meeting with NBG’s Receiving and Monitoring Reports Officer (RMRO), after submitting a relevant request by calling the dedicated hotline 2104848414
NBG has appropriate whistleblowing channels that ensure the confidentiality and privacy of these reports, as well as the protection of anyone who in good faith voices concerns for breaches of conduct, illegal behavior, discrimination, or other misconducts/serious irregularities from any acts of retaliation.
In case you wish for us to contact you for any clarifications, while maintaining your anonymity, please fill in some kind of information for us to be able contact you (e.g., email, phone number), which will not reveal your identity, and we, respecting your wish for anonymity, will contact you if necessary.
We particularly request for reports to be submitted responsibly, in good faith, and with professional conscience.
Thank you for your participation in NBG's ongoing effort and commitment to maintaining high standards of governance and ethics as well as protecting the interests of its customers, shareholders and personnel.
It is noted that after receiving NBG’s response to your report; and in case you consider that the report has not been handled effectively, then it can be directly submitted to the Hellenic National Transparency Authority. Relevant information you may find at National Transparency Authority - Contact (aead.gr).
For additional information on NBG Group Whistleblowing Policy, please click here
Please note that the aforementioned channels are not a communication channel for submitting customer requests or complaints. If you have encountered an issue regarding your experience with NBG or you have not been satisfied with our products and services, if you have any questions about the operation of one of our services, or if you want to submit a request or complaint, please follow the link below, let us know and we will try to find a solution:
