Dynamic Currency Conversion Service (DCC)

NBG Pay's Dynamic Currency Conversion (DCC) service makes your customers' transactions even easier. The service enables holders of cards of currencies other than Euro to choose the local currency (Euro) or the currency of their card in order to complete the transaction. The service is supported by all POS terminals of Mellon Technologies (excluding the Tap on Mobile app) for Visa and Mastercard debit and credit cards, and is available for specific currencies supported by the Card Networks, which you can find posted on the NBG Pay website.

Benefits for your business:

There is no commission charge.
The terminal automatically recognises cards of currencies other than Euro.
Reduced transaction disputes, as customers are informed in real time of the final charge, at the time of each transaction.

Benefits for your customers:

Option for customers to complete transactions in Euro or in the currency of their country.
Customers are informed of the amount charged in the currency of their card and in Euro.
Display of the following information on the POS screen for customers:
- transaction amount in Euro
- final transaction amount in card currency
- exchange rateD
- DCC markup

The transaction flow without DCC

Customer inserts the card in /holds the card up to the POS

The POS automatically recognizes the card of a currency other than Euro

The exchange rate, the DCC % markup, the final amount in the currency of the card and the final amount in Euro are displayed on the POS

The customer selects payment in the currency of the card

The customer receives a receipt with the total charge in Euro and the conversion into the respective currency

The amount in Euro is converted into the currency of the card automatically

The transaction flow without DCC

Customer inserts the card in /holds the card up to the POS

The POS automatically recognizes the card of a currency other than Euro

The exchange rate, the DCC % markup, the final amount in the currency of the card and the final amount in Euro are displayed on the POS

The customer selects payment in Euro

The customer receives a receipt with the total charge in Euro

The conversion to the currency of the card is carried out by the card issuer

I want POS

If you're already an Internet Banking user, you can apply online.

Alternatively, you can visit an NBG branch and file your application.

Do you want more information?

What currency are DCC transactions cleared in?

All transactions are cleared in Euro, with your money credited in Euro, in accordance with the general terms of clearing transactions included in your agreement with NBG Pay for the services of acceptance, management and clearing of card payment transactions.

Which cards support the DCC service?

The DCC service is supported by debit and credit cards of the international card organizations Visa and Mastercard.

If DCC is activated, do I have to use it for every transaction using a foreign currency card?

The POS automatically recognizes the country of issue of the card inserted into/held up to it. The POS screen displays the required information to carry out the DCC transaction, and the customer decides in which currency they would like to complete their transaction. The merchant informs the customer about the available options.

Can a transaction be cancelled/returned?

Yes, transactions can be cancelled/returned, just like non-DCC transactions. The money will be refunded to the customer's account in the currency of their card, based on the exchange rate in force at the time of cancellation or refund. The general terms of transaction cancellation/refund included in your agreement with NBG Pay for services of acceptance, management and clearing of card payment transactions shall apply.

What are the benefits for my business's customers?

Customers have the advantage of being updated in real time of the charges of each transaction, as the payment amount in the currency of the customer's card is displayed on the terminal before the transaction is approved. The total charge arising from the currency conversion and the applicable exchange rate are displayed on the terminal so that customers can be duly informed.