NBG Pay provides your customers with an innovative, cost effective and secure payment solution. Accept payments in-store, online, over the phone or on the move.
Grow your business by accepting card payments. NBG Pay enables businesses to accept card payments in-store, online, over the phone or on the move.

NBG and EVO Payments Inc. (“EVO”) have entered into a long-term strategic partnership as NBG Pay*, to provide merchant acquiring and payment processing services.  EVO is a leading company in the provision of payment technologies and services with a presence in over 50 countries around the world.  NBG’s valued and wide client base combined with EVO’s technological payments expertise will bring significant benefits and value to our customers. 

Contact Information
For further information or for any queries, please contact NBG Pay by e-mail, telephone or post as follows:
Enquiries: [email protected]
Telephone: 210 950 3600
Postal address: 
NBG Pay SA
74 Piraeus Street
18346 Moschato
Athens
Attica

Data Privacy - how does NBG Pay safeguard my personal data?

Information on how NBG Pay safeguards your personal data can be found in our Privacy Statement.  If you have any further queries regarding the processing and use of your personal data or your rights under GDPR, please contact us at [email protected].

Feedback – do you want to provide feedback or make a complaint?

Our primary goals are to provide you with the highest level of customer service and to continuously improve the services we provide to our customers.  There may be cases where you feel that the quality of customer service or the services provided to you by NBG Pay do not fully satisfy you.  If you would like to provide feedback or make a complaint, please send an email to the following address and we will contact you shortly [email protected].

Alternative Independent Dispute Resolution Bodies

You can find out more about the alternative/out-of-court dispute resolution and the Alternative Dispute Resolution (ADR) bodies, which are registered with the ADR register and you can contact, at www.mindev.gov.gr , the site of Ministry of Development and Investments, under For citizens-consumers/Information & Customer Protection Issues/ the Service /Alternative Dispute of Consumer Disputes.

Yes, according to the terms and conditions of the contract you can request an upgrade of the package and transfer to a higher turnover plan up to 5 working days before the end of the current monthly cycle.

You may also request the termination of the package to which your business is subscribed, in accordance with the terms and conditions set out in the contract. The terminal in this case will be returned to the bank.

Under the most recent cooperation agreement, automatic renewal is provided for with an indefinite term after 24 months, provided there are no outstanding financial obligations. The parties naturally reserve the right to object to this renewal by written notice at least two months before the expiry of the initial period of cooperation.

Monthly charges begin on the first business day of the month following the purchase of the plan. So for the period from the date of purchase and activation to the first business day of the following month there is no charge, even if transactions have been made. The charge is made to the company's account, automatically, on the first working day of each month.

If the business’s agreed turnover is not exceeded, no transaction clearing fee is charged. However, any excess amount is subject to charges depending on the package chosen by the business. In such cases, for sole proprietorships, general partnerships, and limited partnerships the clearing fee for transactions worth up to €10 is set at 0.50%.