You can either reset or restore the applicable limit of contactless transactions carried out without the use of a pin, either through the Internet & Mobile Banking applications, as long as you are a registered user, or by submitting a request to his or her NBG Branch or by calling the Bank’s Contact Center.

Find below all the information about:

• Reissue of SMART PIN
• SMART PIN Reminder & Receive PIN locations
• PIN Unlock
• Declaration of lost & stolen card
• Dispute transactions

With NBG cards, every transaction you make is secure. But keep in mind that security also depends on you. Please remember that your PIN is like your signature and: 

• It's unique, strictly personal, and confidential 
• It must not be disclosed to third parties, not even to bank employees 
• You must not write it on your card, a document, or other object held or carried with the card. 
• When you enter it, cover the keypad. 
• Do not accept help from anyone to enter your PIN. 
• Make sure the next customer is at a discreet distance from you. 
• For greater security, we recommend changing your PIN at regular intervals. 

You can use your prepaid card all over the world for whatever you want to buy 24/7. You can also make:

• Additional transactions such as booking a hotel, renting a car, paying taxes, setting up standing orders, placing phone and mail orders. 
• Online purchases at any store accepting Mastercard. 
• Transactions (like cash withdrawals etc.) at any ATM in Greece and abroad.  

Everything you need to know about the Daily Transaction Limit and your card's features is available here.

You need to contact our Call Center immediately, which is available 24/7 at 210 48 48 484. If you're an Internet and Mobile Banking user, you can log on to our website and:

• Request immediate cancelation of the card 
• Notify us of loss/theft 
• Request re-issue