Patience and understanding
If you need to help people who don't have enough tech knowledge, remember that everyone learns at their own pace and by repetition. Therefore, patience and understanding are needed in order for them to persist in their learning journey.
Clear instructions
Whenever creating digital content, use plain language and clear instructions. Avoid terminology that may confuse older users.
Friendly and accessible online conditions
When using social media or professional platforms, avoid using content aimed at niche young audiences (such as memes or references) that can create a sense of exclusion in people who don't understand them. Instead, leverage references to experiences and circumstances that are more familiar to them.
In addition, if you're involved in creating or developing websites and applications, prioritize the principle of accessibility for all. Make sure websites are user-friendly for people of all ages, including older ones, taking into account factors such as font size, color contrast, and ease of navigation.
Information counts
Motivate older people to keep abreast of technological developments and to familiarise themselves regularly with different digital tools. Also, motivate them to participate in seminars or online courses to improve their skills in the digital world.
Challenge stereotypes
Recognize age-related bias and the false assumption that older people are less able to acquire technology literacy, and actively challenge it.
Don't forget about user diversity
Easy internet access leads to digital equity for all ages. Apps, technologies and platforms must try to cater for everyone.
Find out about digital literacy courses
It's important that the State, Institutions and Organizations ensure that they offer digital literacy courses, especially to the elderly, at affordable prices and applying effective regulations that protect their online security.
Developing an age-inclusive online community is an ongoing process that requires commitment, understanding and awareness. By focusing on clear guidelines such as accessibility, representation of all ages, education and interactivity, we can create spaces where everyone both takes and gives value. In this way, we not only improve the quality of interactions within the community, but we also contribute to a fairer and more connected online world more generally.
Sources:
Weforum
Atlantic Council