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Apple Pay Capabilities
Pay securely and quickly using NBG’s cards with Apple Pay.
Quickly and easily
Now you can use NGB’s Mastercard & VISA cards to make contactless payments with your Apple devices, quickly, easily and securely.
For the list of devices compatible with Apple Pay, see here.
iPhone
To add your card to Apple Pay from an iPhone:
- Open the Wallet application.
- Click the “+” symbol on the top right corner.
- Enter the security code of your card.
- Accept the Terms and Conditions of the service.
- Enter the One Time Password (OTP) that you will receive on your mobile phone.
Alternatively, select “Add different card” and use iPhone’s camera to scan your card’s details.
Apple Watch
To add your card to Apple Pay from your Apple Watch:
- Open the Apple Watch app in your iPhone.
- Click on the option “Wallet and Apple Pay” and select “Add credit or debit card”.
- Enter the security code of your card.
- Accept the Terms and Conditions of the service.
- Enter the One Time Password (OTP) that you will receive on your mobile phone.
Alternatively, select “Add different card” and use iPhone’s camera to scan your card’s details.
Payments
By using Apple Pay, you can make contactless payments through the Near Field Communication (NFC) technology to businesses and organizations that have card acceptance terminals bearing the Contactless logo, easily and securely. You can also carry out e-commerce transactions with your iPhone, Apple Watch, iPad and Mac.
Do you want more information?
No. NBG does not charge their customers for registering their cards and for using them with Apple Pay.
Apple Pay assigns a unique electronic code to your card (token). Transactions through your device can only be executed with the use of said code. This way, your card’s 16-digit number is neither stored in the device nor in Apple’s servers and cannot be shared with merchants. Furthermore, Apple Pay does not maintain information on transactions that can be linked to you, thus ensuring your privacy and the security of your transactions.
You can use all debit, credit and prepaid Mastercard® and VISA cards issued by NBG.
The list of Apple Pay compatible devices, as well as the instructions for making payments at physical stores and online, are available here.
You can register the following number of cards with Apple Pay:
- 12 unique cards with iPhone 12, iPhone 11, iPhone X, iPhone 8, iPhone 8 Plus and Apple Watch Series 3 -4 -5 & 6
- 8 unique cards with all other devices.
The same card can be entered to different devices.
To add your cards to an iPhone, follow the simple steps detailed below:
- Open the “Wallet” app on your device.
- Click the “+” symbol on the top right corner and click “continue”.
- Select NBG from the drop-down list.
- Scan the card with your device’s camera or enter its details.
- Accept NGB’s terms.
- Following that, the Bank will confirm your card details.
- Enter the OTP you will receive through SMS or Viber via the mobile phone number you have provided to the Bank.
Your card is registered with Apple Pay!
You can find detailed instructions for each device here.
To add your cards to an Apple Watch, follow the simple steps detailed below:
- Open the “Apple Watch” app in your iPhone.
- Click on the option “Wallet and Apple Pay” and select “Add credit or debit card”.
- Enter the security code of your card.
- Accept NGB’s terms.
- Enter the OTP you will receive through an SMS or Viber at the mobile phone number you have provided to the Bank.
Alternatively, select “Add different card” and use iPhone’s camera to scan your card’s details.
In order to register your card with Apple Pay, you must have activated it and you must have the plastic body of the card in your possession, if it is a physical card, or its full details, if it is a virtual card.
You should remove the card from Apple Pay and repeat the procedure in the event that:
- You cannot complete the registration of the card you want
- You did not receive the OTP sent via SMS or Viber
- This code has expired before you being able to enter it.
If you still cannot complete the procedure, you can contact Customer Service at 210 48 48 484.
To remove a card you have already registered with Apple Pay, follow the directions detailed here.
If you have removed a card from Apple Pay and changed your mind, you can re-register it, by following the same procedure.
Find detailed information on how to make payments with Apple Pay here.
Yes. You can see the last 10 transactions made with Apple Pay for each card, on the device with which they were made.
Yes, you can make transactions even if your device is offline.
If your transaction is successful, the indication “Done” will be displayed on the screen of your Apple device after you approach it to the POS. Furthermore, the result of the transaction is displayed on the screen of the terminal and on the receipt that the said terminal will print out.
The first card you added to Apple Pay is your preferred card. To change the preferred card, follow the steps described here.
The receipt issued by the POS terminal lists the unique electronic code of your card (token), generated by Apple’s systems. Transactions through your device are possible only by using this code.
Yes, with each transaction made through Apple Pay, you retain the privileges provided by each NBG issued card you use, as well as the Go For More reward program privileges.
No, the transaction limits provided for in the agreement you signed for the card apply normally.
Apple Pay remains locked when your device is locked. To unlock Apple Pay, you will need your device’s password, Touch ID or Face ID. Apple Watch locks as soon as it is removed from your wrist and remains locked until your telephone device is unlocked by using one of the methods stated above.
There is a relevant option in NBG Mobile Banking for reporting a card loss/theft. Alternatively, you can contact Customer Service at 210 48 48 484. Your physical card will be replaced and then, after you receive and activate your new card, Apple Pay will be automatically updated, without you needing to do anything else.
If you replace or preform a software update on your device, you must register your card(s) with Apple Pay again (Wallet app), by following the registration procedure. Make sure you remove your card(s) from Apple Pay before you replace your device.
For more information, visit Apple Support here.
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